Ever Gleam Privacy Policy
1. Overview
1.1. Evergleam Cleaning (“we”, “us”, “our”) collects and uses personal data for specific and lawful purposes to provide cleaning services to customers.
1.2. We are committed to protecting your personal information and ensuring it is used safely, fairly, and transparently.
1.3. This Privacy Policy explains how we collect, use, store, and protect your personal data.
2. Our Details
2.1. Business name: Evergleam Cleaning
2.2. Location: Manchester, United Kingdom
2.3. Contact email: info@evergleamcleaning.com
2.4. Evergleam Cleaning is the data controller responsible for your personal data.
3. Purpose of Processing
3.1. We collect and use personal data to:
Manage bookings and deliver cleaning services
Communicate with customers
Process payments
Provide customer support and aftercare
Improve our services and website
3.2. We only collect information that is necessary for the service you request.
4. Definitions
4.1. “GDPR” — General Data Protection Regulation
4.2. “Personal Data” — information that identifies you (e.g., name, email, address)
4.3. “Processing” — any action performed on personal data
4.4. “Cleaner/Contractor” — cleaning personnel assigned to your booking
5. Conditions of Processing
We follow the GDPR principles, ensuring personal data is:
5.1. Processed lawfully, fairly, and transparently
5.2. Used only for legitimate purposes
5.3. Limited to what is necessary
5.4. Accurate and kept up to date
5.5. Stored no longer than necessary
5.6. Protected with appropriate security measures
6. Lawful Basis for Processing
6.1. We process your data because it is necessary to perform a contract with you (your booking).
6.2. We may also process data based on:
Legitimate interests (e.g., improving services, basic marketing)
Your consent (e.g., newsletter signup)
6.3. You may withdraw consent at any time.
7. Information We Collect
7.1. For customers, we collect:
Name
Phone number
Address
Booking details
Payment-related information (not card numbers)
7.2. This data is also shared with assigned cleaners only when necessary to perform the service.
8. Payments
8.1. Payments are processed securely by third-party providers such as Stripe or other payment platforms.
8.2. We do not store or have access to your full card details.
9. Data Retention
9.1. Customer personal data is kept for up to 3 years unless legal obligations require longer (e.g., tax records).
9.2. After this period, data is securely deleted.
10. Security
10.1. We use technical and organisational measures to protect your data from loss, misuse, and unauthorised access.
10.2. No internet-based system is 100% secure, but we do our best to protect your information.
11. International Transfers
11.1. If personal data is transferred outside the UK/EEA (e.g., for cloud storage), we ensure it is protected in line with GDPR requirements.
11.2. Providers such as Google, Amazon, and Stripe maintain GDPR-compliant safeguards.
12. Your Rights
You have the right to:
12.1. Be informed about how your data is used
12.2. Access your personal data
12.3. Request correction
12.4. Request deletion (“right to be forgotten”)
12.5. Restrict processing
12.6. Data portability
12.7. Object to processing, including marketing
You may exercise these rights by emailing us.
13. Cookies
13.1. Our website may use cookies to improve user experience and collect analytics data.
13.2. You may block cookies via your browser settings.
13.3. We may use Google Analytics for anonymous website statistics.
14. External Links
14.1. Our website may contain links to other sites.
14.2. We are not responsible for the privacy practices of external websites.
15. Updates to This Policy
15.1. We may update this Privacy Policy when required.
15.2. The updated date will always be shown at the bottom of this document.
16. Complaints
16.1. If you have concerns about how your data is handled, please contact us at:
info@evergleamcleaning.com
16.2. You also have the right to contact the ICO (Information Commissioner’s Office):
Information Commissioner’s Office
Wycliffe House
Water Lane, Wilmslow
Cheshire, SK9 5AF
www.ico.org.uk
Updated: 29th of November, 2025